Sunstate Movers - "Don't Lift a Finger" service means "We Give You The Finger"

Blacklick, Ohio 2 comments
Not resolved

First of all, the movers showed up 4 hrs later than originally planned, which caused to have to stay an extra day in town.Then once they got started packing, the foreman left for a "personal emergency" and left his two helpers to work packing everything.

Four and half hours later, the foreman shows up and is in a mad rush to get everything done. He started just throwing things in boxes without proper packing materials (they did not bring enough materials to begin with). About an hour later, the foreman's wife/girlfriend shows up at my house and gets into a big argument with her (a la Jerry Springer) in front of my house. The foreman was very rude to my wife when she asked them to not put up such a scene for all our neighbors to see.

Given his urgency to get the job done, they were not really packing anything, just throwing things in boxes. They finally finished loading the truck around 9:30 PM and then he pulls the whole your estimate was weight based, but you have more cubic feet scam, yada yada yada, increased my estimate by 50%. A week an a half later I get a call from a driver from a different company asking me directions to my new place in New Jersey. Apparently this company had sold my job to this other company.

When the driver arrived he asked me if I had any help to unload the truck since it was just him and one other guy. They ended up having to unload the truck themselves and halfway through, another guy shows up and takes one of the guys away because "he had a medical appointment" (yeah right!) and left just one guy to continue the move. I ended up having to help the poor guy bring the stuff up.

Now to the condition of the items. Just about all our boxes were crushed.

It appeared they had been at the bottom of a pile with several other jobs stacked on top in the warehouse. Every single box had items damaged. They threw glass picture frames in the same box with books (with no wrapping) and the result was broken glass and ruined pictures everywhere. Our fine china was not packed in a "dish barrel" box, instead was placed in a regular type box and the box arrived crushed and opened.

Many pieces were broken. All of our furniture had visible damage. One of the legs of our bed was severely cracked, a black lacquered console had a two inch scrape right on the top down to the bare wood, same thing happened to both of our night stands. Our bed which is a Select Comfort Sleep-by-number bed is made of various components, including a memory foam top.

The foam was not wrapped in plastic or anything, it was just thrown into the truck and arrived completely filthy (there's even someone's footprint in the middle of it) and torn and cut in many places. I had to order a replacement from SelectComfort for over $350, because it was unusable. I paid extra to have my high-end electronics (computers, printers, home theater equipment) "professionally packed" -- this meant the stuff was just thrown into boxes and more stuff thrown on top of them. My 22" LCD monitor was at the bottom of a box, and they threw a boom-box radio on top of it...ON THE SCREEN itself.

All my electronics have been scuffed up and scratched up. Needless to say, this job looks like it was packed by a bunch of gorillas, but then again, that would be insulting to gorillas.

I purchased this company's "Don't Lift A Finger" service, but what I got instead was the "We Give You The Finger" service instead.Stay away from this company, they are the text-book definition of a moving company bait-and-switch scam.

Comments

Anonymous
#224335

I made the mistake of hiring these fools to move me from Orlando to Illinois.As I read all the complaints about these booty.....

it is pretty much what happened to me. They arrive late quote you one price start packing and then the "Boss Man" shows up and says packing is extra. What did arrive to me was damaged and what they liked they took ( shoes clothes purses and yes undies too) They claim to have insurance and state in their contract you have 9 mons to file a claim only to find out from the insurance company ( CSI PROS) that they do not insure Sunstate anymore. My loss is close to 10,000 and I am not going to get a dime.

All numbers for this place I have are disc. I contacted the BBB (they have an F w/the bbb) Florida atty general.

Stay far away from this company.They prob are in Hollywood Fl under a new name.

Anonymous
#222888

Newest scam sunstate has all their callS going to a new mover in hollywood floida. Stay away from anything related to this company.

Sunstate movers - damaged a lot of my furniture

Jacksonville, Florida 1 comment

just recently got my furniture out of storage, it was over a year and many things in boxes are broken.I moved from Tampa to another local area city.

There is a huge dent on my dining room table which was new. All in all, very disturbing. I feel like I took good care of them so I dont feel like this is fair at all. I think the workers are low lifes.

I would have paid more for better service elsewhere. Very disturbing.

I found things in boxes that should not be broken.The only explanation that I can surmise is that they possibly threw the boxes around.

Review about: Movers.

Comments

Anonymous
#177942

Stay away from this company!dishonest and unprofessional.

THEY WILL RIP YOU OFF!

absolute worst moving company!

Sunstate Movers: A Tale of Woe

Denver, Colorado 1 comment
Not resolved

My experience with Sunstate Movers has been the worst experience of my life. They were scheduled to pick up my stuff on June 17th between 8:00 and 10:00 AM for my move from Florida to Colorado for an estimated price of $1604.00. They arrived promptly at 11:45 AM. AFTER loading everything I own onto their truck their foreman told me that their initial estimate was off and that the final charge would be $4632.78 which included an additional charge of $893.50 for packing materials. I packed almost everything myself and this packing charge covered some additional boxes, bubble wrap and tape to protect my things.

My scheduled delivery date was June 21st. I was told that they hit their scheduled delivery date 90% of the time. I called their one customer service representative on Monday June 21st and she told me that my things would be there at the end of the week and that the driver would call me the night beforehand to let me know when. At the end of the week I called the customer service representative again and she told me that there had been a delay and that the driver would call me early next week to let me know when he was going to deliver my things. The customer service representative repeated this circular lie to me continually over the next FOUR WEEKS. First I was told that July 4th would be the last possible delivery date. She then told me that they had until July 8th to deliver my stuff. When it didn't arrive by that date I was told that in the fine print of the contract they have TWENTY ONE BUISNESS DAYS to deliver my stuff (that's over a month). I was told July 14th would be the latest possible day. Finally on July 16th at 8:30 AM I was called by the driver to let me know that he would be at my house at 10:00 AM. I found out from him that my stuff didn't leave the warehouse until July 13th. This means that the customer service representative lied to me for 4 weeks telling me that a driver would call me when they knew that my stuff was sitting in a warehouse and wasn't going to me moved until mid July.

When everything I owned finally arrived I discovered that many of the furniture items protected by the $893.50 worth of packing material were damaged, scratched, dented or broken. They managed to shatter every plate I own. They taped shut the drawers of my furniture so that when you take the tape off, it takes the finish off. For some bizarre reason they shipped my TV and computer monitor FedEx, despite this not being anywhere in the contract (they arrived July 20th). When I got my 37'' LCD TV the screen was broken. In a beautiful coincidence the only box they "lost" was my Playstation 3. They have now told me that their "insurance" covers $0.60 per pound. This means "lost" Playstation 3 gets me about $6.00 and broken TV gets me $24.00.

Over the course of this ordeal I have been lied to, cheated, and stolen from. It took me an average of 3 days to get in touch with someone from their company during this process. I finally started calling from other phones because I believe they were screening out my calls (it worked by the way). I have never complained about a company or service in my life, but I firmly believe that Sunstate Movers is crooked, lying, scam organization. The moral of this story: NEVER USE THIS COMPANY!

Review about: Moving Company.

Comments

Anonymous
#177943

Stay away from this company!dishonest and unprofessional.

THEY WILL RIP YOU OFF!

absolute worst moving company!

Sunstate Movers - Customer Service Dept is unresponsive

Miami, Florida 1 comment
Not resolved

I have asked for a credit of $150 for an elevator charge that was billed on my move day (the guys showing up said they wouldn't move me otherwise) when my quote clearly states $0 for elevators.

I have in writing an email from SunState after my move stating I should not have been charged this fee and instructing the customer service dept as such (see below pasted email). I have called customer service several times with no success. Its always, "a credit will be issued" and it never is... this has gone on two months now.

Email from sunstate:

"Hey Latoya,

Please reference Tony's email below. Please note that he should not have been charged an elevator fee. Also, as he states he will be sending pictures of the damages, please make sure we handle this ASAP.

Tony, My sincere apologies for the damages and the overcharges. Please send the pictures to latoya@sunstatemovers.com and CC me.

Thanks!

Alan Nogueras

Senior Relocation Specialist

Sunstate Moving Company

813-863-0089"

I am happy to praise a company for a job well done - unfortunately I am in the .5% apparently and would appreciate anyone from SunState to help me. My job # is W460386 - you can look up my contact details and respond to me that would be very much appreciated.

Comments

Anonymous
#177946

Stay away from this company!dishonest and unprofessional.

THEY WILL RIP YOU OFF!

absolute worst moving company!

Sunstate Movers - Use another company they are no good!!!!!

Cincinnati, Ohio 4 comments
Not resolved

SunState Movers & Storage was one of the worst companies I have ever dealt with.I have never reported anything to the BBB but had to on this company.

I wish I would have visited this site prior to using their company. The only reason I went with them was their B+ rating. They are now lying to BBB and stating they didn't know about a drop off, this along with other things. I usually let things go but this company is ridiculous.

Someone hung up on me and told me I was bothering him. No one apologized to us, nothing was discounted for inconvience of their delivery.

We had to threaten them with the police just to get our things.Think twice before using this company, they aren't nice after you sign the agreement.

Review about: Moving Company.

Comments

Anonymous
#224337

Well all I have to say is when one of the movers tell your 15 yr old daughter that they just got out the joint 2 mons ago and are sad she is moving because she is fine and could use friends like her plus they just did 7 yrs and the driver of the truck is on his cell phone telling his friend " I dont know why they makin me drive I ain't got no DL ya digg" Should let a consumer know how well they value their business and their items.

Anonymous
#198887

Ya right.The customer is always right!

this company is run by a bunch of *** losers.

I don't see how any of these illegal crackheads that work there could ever be proffesional!losers

Anonymous
#166501

I guess I'm another 0.5% of unsatisfited customer.

Stay away from this company! dishonest and unprofessional. THEY WILL RIP YOU OFF!

absolute worst moving company!

Anonymous
#128729

When reading a negative review regarding SunState Movers & Storage, or any other business for that matter; please be aware that there are always two sides to every story and you, as the reader, are getting only one side of the story.As a professional; SunState Movers does not feel it is appropriate to post information on any site that may reflect badly on any of its customers, even a customer who is dissatisfied.

We are happy to state that we complete over 500 moves each month and are proud of our 99.5 percent customer satisfaction rate.This being said, we are still committed to making every reasonable effort to resolve any dissatisfaction from the other 0.5 percent.

View more comments

Sunstate movers krooks and scamer

Miami, Florida 9 comments
Not resolved

As with most of the other complaints, I had similar problems.Cost was much more than original "binding" quote.

They showed up 6 hours after the agreed pick up time. Also, they did not deliver on the scheduled day, even though they verbally agreed to it several times before they left with my belongings. READ THE FINE PRINT!! They do NOT guarantee anything, including on-time delivery.

I am still waiting for my belongings and no one is telling me when they will deliver it. Every time I call to get an update, or complain, I am put on hold for upwards of 45 minutes. Today when I spoke with a representative I told her I deserve an apology for all of the grief and extra costs this has turned into, and her response was "I don't owe you an apology, I didn't do anything to you." Some professional customer service would be the least they could offer, her behavior was appalling! I could visualize her sitting there picking her fingernails and snickering!

sunstate movers are only professional and "nice" until they get you to sign the "binding" contract, " which binds you, but not them. Then they overcharge you and disappear with everything. I trusted these people and they have completely screwed my family. We had to go buy house ware items and clothing because they have all of our belongings.

Don't believe a word that comes out of any of their mouths!Read everything before you sign!!

Review about: Movers Scam.

Comments

Anonymous
#239937

I have not received my belongs yet .It has been 12 days and no show or call.All i want is my pictures of my kid grandkids and the things they made or gave me.My life and 14 year old daughters stuff is gone. Please give me my stuff. All we have is 2 suite cases of clothes and nothing else.I am a disable and single mom and i have nothing left.PLEASE GIVE ME A CALL...........

Anonymous
#187275

Lying, Cheating and Crooked

I worked at this company and know of the games they play. Damages and stolen items constantly and then ignore the customers till they give up. They hire illegals then don't pay them so workers steal from the customers

All the good reviews you see are ones they made up themselves.They do this every week.

Stay far away from this company!!!!!!!!!!!!!!!!!!!!!

Anonymous
#187078

First of all, the movers showed up 4 hrs later than originally planned, which caused to have to stay an extra day in town.Then once they got started packing, the foreman left for a "personal emergency" and left his two helpers to work packing everything.

Four and half hours later, the foreman shows up and is in a mad rush to get everything done. He started just throwing things in boxes without proper packing materials (they did not bring enough materials to begin with). About an hour later, the foreman's wife/girlfriend shows up at my house and gets into a big argument with her (a la Jerry Springer) in front of my house. The foreman was very rude to my wife when she asked them to not put up such a scene for all our neighbors to see.

Given his urgency to get the job done, they were not really packing anything, just throwing things in boxes. They finally finished loading the truck around 9:30 PM and then he pulls the whole your estimate was weight based, but you have more cubic feet scam, yada yada yada, increased my estimate by 50%. A week an a half later I get a call from a driver from a different company asking me directions to my new place in New Jersey. Apparently this company had sold my job to this other company.

When the driver arrived he asked me if I had any help to unload the truck since it was just him and one other guy. They ended up having to unload the truck themselves and halfway through, another guy shows up and takes one of the guys...

Now to the condition of the items. Just about all our boxes were crushed.

It appeared they had been at the bottom of a pile with several other jobs stacked on top in the warehouse. Every single box had items damaged. They threw glass picture frames in the same box with books (with no wrapping) and the result was broken glass and ruined pictures everywhere. Our fine china was not packed in a "dish barrel" box, instead was placed in a regular type box and the box arrived crushed and opened.

Many pieces were broken. All of our furniture had visible damage. One of the legs of our bed was severely cracked, a black lacquered console had a two inch scrape right on the top down to the bare wood, same thing happened to both of our night stands. Our bed which is a Select Comfort Sleep-by-number bed is made of various components, including a memory foam top.

The foam was not wrapped in plastic or anything, it was just thrown into the truck and arrived completely filthy (there's even someone's footprint in the middle of it) and torn and cut in many places. I had to order a replacement from SelectComfort for over $350, because it was unusable. I paid extra to have my high-end electronics (computers, printers, home theater equipment) "professionally packed" -- this meant the stuff was just thrown into boxes and more stuff thrown on top of them. My 22" LCD monitor was at the bottom of a box, and they threw a boom-box radio on top of it...ON THE SCREEN itself.

All my electronics have been scuffed up and scratched up. Needless to say, this job looks like it was packed by a bunch of gorillas, but then again, that would be insulting to gorillas.

I purchased this company's "Don't Lift A Finger" service, but what I got instead was the "We Give You The Finger" service instead.Stay away from this company, they are the text-book definition of a moving company bait-and-switch scam.

Show more
Anonymous
#177937

sunstate movers are Rip off Scam Company!

Customer Service was Awful and useless.

Anonymous
#162041

I have asked for a credit of $150 for an elevator charge that was billed on my move day (the guys showing up said they wouldn't move me otherwise) when my quote clearly states $0 for elevators.

I have in writing an email from SunState after my move stating I should not have been charged this fee and instructing the customer service dept as such (see below pasted email). I have called customer service several times with no success. Its always, "a credit will be issued" and it never is... this has gone on two months now.

Email from sunstate:

"Hey Latoya,

Please reference Tony's email below. Please note that he should not have been charged an elevator fee. Also, as he states he will be sending pictures of the damages, please make sure we handle this ASAP.

Tony, My sincere apologies for the damages and the overcharges. Please send the pictures to latoya@sunstatemovers.com and CC me.

Thanks!

Alan Nogueras

Senior Relocation Specialist

Sunstate Moving Company

813-863-0089"

I am happy to praise a company for a job well done - unfortunately I am in the .5% apparently and would appreciate anyone from SunState to help me. My job # is W460386 - you can look up my contact details and respond to me that would be very much appreciated.

Anonymous
#130196

When reading a negative review regarding SunState Movers & Storage, or any other business for that matter; please be aware that there are always two sides to every story and you, as the reader, are getting only one side of the story.As a professional; SunState Movers does not feel it is appropriate to post information on any site that may reflect badly on any of its customers, even a customer who is dissatisfied.

We are happy to state that we complete over 500 moves each month and are proud of our 99.5 percent customer satisfaction rate.This being said, we are still committed to making every reasonable effort to resolve any dissatisfaction from the other 0.5 percent.

Anonymous
#125277

How professional Sunstate's Customer Service used a Sad Face to respond to someone who is upset about their experience, this company is not professional or value clients at all.. very rude and negative. Terrible company do not use

Anonymous
#122180

Sunstate Movers Apologize for any bad experience you may or may have recieved if we can help in anyway to resolve this issue Please Contact Customer Service @ 813-463-9845 As we will be more than happy to resolve your moving matter.Thank You,Customer Service

Anonymous
#122161

dhksadhfkljdsfhgkjs :cry

View more comments

You May Also Like